Our Rating Staff

Our aim is to provide a high level of service at all times. We will make every effort to:

• Send out accurate rate bills
• Collect rates promptly and efficiently
• Provide clear and up-to-date information on non-domestic rate matters
• Reply to letters within 10 working days or acknowledge within 3 working days and give an estimate of the response time
• Answer telephone calls in less than 10 seconds or divert your call automatically if the extension is unattended
• Attend to enquiries within 20 minutes of arrival at the departmental reception desk
• Provide an interpreter, upon request, including sign language, and arrange for the translation of documents
• Provide correspondence, upon request, in large print or Braille and arrange for large print billing
• Provide fully trained staff to deal with everyone's enquiries courteously and efficiently and with regard to their specific needs
• Help you understand your rights and obligations
• Continually improve our standards and services